Membership from £3 a month for 3 calls per year or £5 a month for 5 calls per year. Non Members – £30 per phone call.
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WHO WE ARE

Animal PoisonLine is run by the Veterinary Poisons Information Service (VPIS) and is the only 24-hour specialised emergency telephone service in the UK dedicated to helping pet owners who are worried their pet may have been exposed to something harmful or poisonous.

Based on the information you provide our vets and scientists will be able to tell you if you need to go to the vets for immediate treatment or whether we can save you the trip.

We have experience of thousands of toxic substances in all animals and cover everything from human drugs, household and garden products, plants, agricultural chemicals to venomous bites and stings.

We are veterinary poisons specialists and therefore, regrettably, cannot help with any other veterinary enquiries unrelated to poisoning.

WHAT IT COSTS

When you call us, please have your credit card ready as payment will be taken via an automated service (Amex not accepted).

You will then be put directly through to one of our specialists, who will carry out a thorough case assessment and advise whether or not your pet needs a visit to the vet.

Fee per call

£30 per phone call for non-members.

From £3 per month for members.

We are open 24 hours a day

Become a member

BECOME A MEMBER

Membership 3

£3monthly for a minimum of 12 months
  • Buy Now
  • 3 phone calls with trained information scientists.
  • You can register up to 3 pets on this membership.
  • Direct access to our administration team for any account queries.
  • 1 X Animal PosionLine Pet tag – This is perfect for your pets collar or your keys
  • 1 X Animal PosionLine Pet fridge magnet.
  • 4 x Newsletters – Quarterly newsletters informing you of seasonal toxin dangers.
  • Access to the members area on the Animal PoisonLine website.
  • Emails of any toxin danger trends effecting local areas.

Membership 5

£5monthly for a minimum of 12 months
  • Buy Now
  • 5 phone calls with trained information scientists.
  • You can register up to 5 pets on this membership.
  • Direct access to our administration team for any account queries.
  • 1 X Animal PosionLine Pet tag – This is perfect for your pets collar or your keys
  • 1 X Animal PosionLine Pet fridge magnet.
  • 4 x Newsletters – Quarterly newsletters informing you of seasonal toxin dangers.
  • Access to the members area on the Animal PoisonLine website.
  • Emails of any toxin danger trends effecting local areas.

BEFORE YOU CALL

Please have as many of the following details as possible ready when you call:

1. Your pet’s details: Name, age, breed and weight

2. What your pet has eaten or been exposed to? e.g.the drug or product/brand name

3. How has your pet absorbed the potential toxin? e.g. Have they eaten, inhaled or has it been on their skin?

4. How long ago was your pet exposed to the potential toxin? How much of the potential toxin have they been exposed to?

5. Is this the first time your pet has been exposed to this toxin? Has this ever happened in the past?

OR IF YOU ARE A MEMBER – WE WILL JUST REQUIRE YOUR POSTCODE AND YOUR PETS NAME (Providing your pet has already been registered)
Call now
FAQ

TESTIMONIALS

“Very helpful, great knowledge and advice. Helped with any questions I had. Friendly.”

— Owner of a cat that ate moth trap

“I thought my query was dealt with rapidly and appropriately. I was very happy with the advice received and have told my dog owning friends how useful it was”

— Owner of a dog that ate a bath bomb containing essential oils

“I felt [APL] offered a good service. I was out of surgery hours and knew if I got a vet out and they rang a poison line (VPIS) it would cost a small fortune so for me the cost felt about right, and I got the reassurance that I needed. It saved a lot of worry, time and expense.”

— Owner of a dog that ate Miracle-Gro® bone meal root enhancer

“ The person who took my call was very helpful and lovely, I was panicking because I didn’t know if my puppy was going to be seriously unwell or fine as my puppy is in training to be my anxiety support animal. They were able to calm me down and let me know what the best thing to do is. Thank you.”

— Owner of a dog that ate an ice pack for a cool bag

“I was very impressed with the service. Reassuring and efficient. Thanks for the help”

— Owner of a dog that ate Rennie® Peppermint Flavoured Tablets
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